Return/Exchange Policy

At ITEER, we want you to be happy with your purchase. If you receive a product that is eligible for return or exchange, you can request an exchange in accordance with the policy below.

Please note: ITEER does not provide monetary refunds for returned products. We only offer exchanges for eligible products purchased through our website.

How do I return my order?

If you wish to return a product for an exchange, please initiate your request within 7 days of delivery.

You can initiate your return/exchange request by contacting us at info.iteer@gmail.com.

To be eligible for an exchange, the product must:

Be unused and unworn
Be unwashed
Be undamaged
Have all original tags attached
Have the original packaging intact
Be free from makeup, perfume, stains, or any other marks
Include all accessories, packaging, and other items supplied with the product

Please ensure that you hand over the correct product to the pickup executive.

We strongly recommend reusing the original packaging to protect the product during return shipping.

Please Note:

The return/exchange pickup will generally be attempted within 3–4 working days of the exchange request.
If the pickup is cancelled by the customer or fails after multiple delivery attempts, additional logistics charges may apply.
ITEER will not be responsible if an incorrect product is handed over to the pickup executive.
If an incorrect product is returned, additional reverse and forward shipping charges may be applicable to collect the correct product and return the incorrectly received product.
Products that do not meet our return/exchange conditions may be rejected after inspection.
International orders are not eligible for return or exchange.

For any questions regarding returns or exchanges, please contact us at info.iteer@gmail.com.

How do I exchange my order?

ITEER currently offers exchange only and does not provide monetary refunds for returned products.

Eligible products may be exchanged for:

Another size of the same product, subject to availability
Another colour of the same product, subject to availability
Another eligible product, where permitted and subject to availability

If the requested replacement product is unavailable, our customer support team will contact you to discuss the available options.

An exchange can only be processed after the returned product has been received and successfully inspected by our quality-control team.

What if my item is faulty or damaged?

We take great care in preparing and packing every order. However, if you receive a product that is damaged, defective, or has a manufacturing issue, please contact our Customer Experience Team within 48 hours of delivery.

Please email info.iteer@gmail.com with:

Your order number
Clear photographs of the product
Clear photographs/videos showing the defect or damage
Photographs of the packaging, where relevant

We may request additional information or photographs to assess the issue.

If the product is confirmed to be faulty or damaged due to an issue attributable to ITEER, we will provide a replacement/exchange for the same product, subject to availability.

If the same product is unavailable, we will contact you regarding an alternative resolution.

How long does the exchange process take?

Once the returned product is picked up, it will be sent to our warehouse for inspection.

The returned product will be carefully checked to ensure that it meets our exchange conditions.

Once the product passes inspection, the exchange will be processed.

The time required for the complete exchange process may vary depending on the pickup, inspection, product availability, and delivery timelines.

Do you provide refunds?

No. ITEER does not provide monetary refunds for returned products.

For eligible returns, we provide exchange only in accordance with this Returns & Exchange Policy.

No refund will be issued to the original payment method, bank account, credit/debit card, UPI account, or any other payment source for a standard return.

What if I was not available at the time of delivery?

Our courier partner may make multiple attempts to deliver your order.

If delivery is unsuccessful after the applicable delivery attempts, the package may be returned to our warehouse.

If you still wish to receive the order, please contact us at info.iteer@gmail.com as soon as possible.

Re-shipping may be subject to additional shipping charges.

If the order is returned to ITEER because of repeated unsuccessful delivery attempts, refusal to accept the package, or an incorrect/incomplete address provided by the customer, no monetary refund will be provided.

Any further resolution will be subject to ITEER's discretion and applicable policies.

I have received my order but an item is missing or incorrect. What do I do?

We take every effort to ensure that your order is packed correctly.

However, if you receive:

An incorrect product
A missing product
An incorrect size or colour
A product that does not match your order

please contact us at info.iteer@gmail.com within 48 hours of delivery.

Please provide your order number along with clear photographs and, where possible, an unboxing video.

Our Customer Experience Team will review the issue and, if the error is confirmed, arrange the appropriate exchange or resolution.

My order was confirmed, but I've been contacted that an item is out of stock. What happens?

Although we make every effort to maintain accurate inventory, there may occasionally be situations where a product becomes unavailable after an order has been placed.

This may happen due to:

Inventory discrepancies
Product damage
Quality-control issues
Stock availability errors

If your ordered product becomes unavailable, our Customer Experience Team will contact you.

Since ITEER follows an exchange-only policy, we may offer an alternative product or another suitable resolution depending on the circumstances.

How can I cancel my order?

Order cancellations are allowed only before the order has been shipped or before tracking details have been generated, whichever occurs first.

Once the order has been shipped or tracking information has been generated with the delivery partner, the order cannot be cancelled.

To request a cancellation, please email info.iteer@gmail.com as soon as possible after placing your order.

Cancellation requests are not guaranteed and will depend on the status of the order at the time the request is received.

What is the policy for cancelled prepaid orders?

If an eligible prepaid order is successfully cancelled before dispatch, the amount may be refunded to the original payment method, subject to the applicable payment processing timelines.

However, no monetary refund will be provided for a standard product return after delivery. Eligible returned products will only qualify for exchange in accordance with this policy.

Products Not Eligible for Exchange

Certain products may not be eligible for exchange due to hygiene, customization, or product-specific reasons.

Unless otherwise specified on the product page, products that are:

Used or worn
Washed
Damaged after delivery
Without original tags
Without original packaging
Stained or marked with makeup, perfume, food, etc.
Altered or customized
Damaged due to improper handling
Returned after the applicable exchange period

may not be accepted for exchange.

Products purchased during certain final sale, clearance, or special promotional offers may also be excluded from exchange where clearly mentioned on the product page or at the time of purchase.

Exchange Shipping Charges

Where applicable, shipping or logistics charges for an exchange may be deducted or charged separately depending on the reason for the exchange.

If the exchange is due to an incorrect or defective product supplied by ITEER, we will review the case and determine the applicable shipping arrangement.

For size, colour, or customer-preference exchanges, applicable shipping/logistics charges may be borne by the customer.