Shipping Polic

When will my order be dispatched?

We understand that you're excited to receive your order, and we work hard to dispatch orders as quickly as possible.

Most orders are dispatched within 1–3 working days after order confirmation.

Our warehouse operates Monday to Saturday (excluding public holidays). Orders placed on Sundays, public holidays, or outside business hours will be processed on the next working day.

During festive seasons, sale events, new collection launches, or periods of exceptionally high order volumes, dispatch timelines may be slightly delayed. We appreciate your patience during such periods.

Once your order has been shipped, you will receive tracking details from our shipping partner.

How can I track my order?

Once your order has been dispatched, you will receive tracking information via:

Email
SMS and/or WhatsApp (where applicable)

You can use the tracking link provided to monitor the status of your shipment.

If you require any assistance regarding your shipment, please contact us at:

Email: info.iteer@gmail.com

Our customer support team is available during business hours and will be happy to assist you.

Can I cancel, edit, or amend my order?

Once an order has been successfully placed, we may not be able to modify or cancel it because order processing begins immediately.

Amendments may include:

Change of delivery address
Change of contact details
Change of size, colour, or product
Adding or removing products
Applying discount codes after purchase
Complete order cancellation

We therefore request customers to carefully review all details before completing their purchase.

If you have entered incorrect information, please contact us immediately at info.iteer@gmail.com. While we cannot guarantee modifications, we will make reasonable efforts to assist before the order is processed.

What are the shipping charges?

Domestic Orders (India)

Free Shipping on all prepaid orders across India.

Cash on Delivery (COD)

A ₹250 advance confirmation/handling charge may be applicable on Cash on Delivery orders.
This amount is non-refundable if the order is cancelled, refused, or returned due to unsuccessful delivery attempts.

International Orders

International shipping charges may vary depending on the destination country, package weight, and applicable courier rates.

For international shipping enquiries, please contact us at:

Email: info.iteer@gmail.com

We will provide the applicable shipping charges before order confirmation.

How do I know my order has been placed successfully?

Once your order is successfully placed, you will receive an order confirmation email at your registered email address.

If you have paid using:

UPI
Credit Card
Debit Card
Net Banking
Wallets

You may also receive a payment confirmation directly from your payment provider.

If you do not receive an order confirmation within a reasonable time, please contact us at info.iteer@gmail.com and our team will assist you.

What happens if I am unavailable when my order is delivered?

Our courier partners generally make multiple delivery attempts before returning the package.

If delivery cannot be completed after several attempts, the shipment may be returned to our warehouse.

In such cases:

We may contact you regarding re-delivery options.
Additional shipping charges may apply for re-shipment.
Orders returned due to incorrect address information, customer unavailability, or refusal to accept delivery may be treated as cancelled.

If you still wish to receive the order after it has been returned, please contact us at info.iteer@gmail.com as soon as possible.

What happens to prepaid orders returned due to unsuccessful delivery?

If a prepaid order is returned to us because delivery could not be completed, we will review the circumstances and contact the customer regarding available options.

Depending on the situation, ITEER may:

Re-dispatch the order (additional shipping charges may apply), or
Issue a store credit/gift voucher, or
Process a refund in accordance with our Refund Policy

The final decision will be subject to the circumstances of the return and the applicable company policy.

Are customs duties and import taxes applicable for international orders?

Yes.

Orders shipped outside India may be subject to:

Customs duties
Import duties
VAT/GST
Local taxes
Clearance charges

These charges are imposed by the destination country's customs authorities and are the responsibility of the customer.

ITEER has no control over these charges and cannot predict their amount.

Customers are advised to check local import regulations before placing an international order.

International Orders – Returns & Exchanges

Please note that returns, exchanges, and cancellations may not be available for international orders unless the product received is defective, damaged, or incorrect.

Customers should carefully review product details before placing international orders.

For any concerns regarding an international shipment, please contact us at:

Email: info.iteer@gmail.com